Excellent service

Barbara Beauchemin Damiani from United States traveled to Portugal
5

Everything went smoothly as planned. About our Travel Coordinator: it was excellent service, I mean gold standard service. She got a quote and changed back to me so fast it was effortless to book this spur-of-the-moment trip. Olga is a keeper. This was our second trip. The discount for return customers was appreciated. Fernando was EXCEPTIONAL. He was informative but warm and friendly and we had a wonderful time in his care. He went above and beyond to make sure we felt no bumps in the road. Our cousin's luggage was lost and he helped us immensely with resolving this. He is ALWAYS professional and thinking about what he could do to make our trip that much better. He is also a keeper. Our hotel room with views in Porto on the river was majestic. One of the reasons I didn't book myself was I knew Firebird could assure me a nice room. Often I've booked a "view" room only not to get one. It was nice to get what we expected. We also liked Marvao. It was nice to see "off the beaten path" spots. We truly appreciated being treated so fairly, respectfully, and competently by EVERYONE involved with Firebird. The guide in Porto (I think Martha) was also very kind and informative. Firebird will be a go-to travel arranger now that we have retired. Martha was funny, engaging, and very pleasant to be with. 

Published,
January 26, 2022
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5
4.93
27 Reviews
5
4.93
27 Reviews
1 country, 2 cities
4-starhotels
Portugal1 country,2 cities
PortugalPortugal:Lisbon, Porto