Everything was smooth as silk

Tom Debley from United States traveled to Spain, Portugal
5

Our private tour of Southern Spain exceeded my expectations. Accommodations were excellent, drivers and guides were on-time 100% of the time, and the guides were gracious, informative, and most helpful in accommodating my needs as someone with mobility issues. Our travel coordinator was excellent. She was skilled in listening to what we wanted, thorough in arranging an itinerary that met our wishes. In particular, she helped us with a day of travel by car from Cordoba to Seville with a wonderful driver, Javier, and a stop in the small city of Osuna, from whence my first ancestor in the Americas left in 1528. It made for a memorable day. I was impressed with Firebird’s on-trip support. One superb example was the cancellation of a train connection due to a labor dispute. The driver Firebird provided helped us on the spot to get a refund on our tickets and book another train to our destination that would arrive about two hours later. When I called Firebird’s support line, the call the support person answered promptly, took our new arrival details, rebooked the driver, and rearranged our walking tour in Malaga to suit our new arrival time. It made for a seamless day with no travel anxiety to spoil it. Everything was smooth as silk! 

Published,
January 25, 2022
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5
4.93
27 Reviews
5
4.93
27 Reviews
1 country, 2 cities
4-starhotels
Portugal1 country,2 cities
PortugalPortugal:Lisbon, Porto