Tours To Europe by Firebird Reviews
The greatest feeling we experience in our working day is the satisfaction of hearing from our clients after the journey is over. It is very rewarding to know we've achieved more than what the client had hoped for when they picked us to handle their journey. We are happy to have 99.8% customer satisfaction rate. As for the remaining 0.2%, we are constantly working on making them happy as well. If you have traveled with us and wish to leave us a review, you can do so by visiting third-party website of Trust Pilot.
Our vacation in Spain was overall exceptional
Our vacation in Spain was overall exceptional. The hotels chosen by Firebird were all lovely and in excellent locations. 3 of our guides score 5s, 1was a 4, and one a 3+/4. All outstanding. Our drivers were on time and got us where we needed to be in timely and safe drives.
Great Time
We had a great time. We should have had more time to explore Toledo we be our only advice nor a better experience. Also, probably what we have learned is to not to carry much cash and hide your ID in side your socks or bra. It would be nice to over stress those points for a 1st time travelers.
Barcelona and Madrid was spectacular
The trip to Barcelona and Madrid was spectacular. The hotels were perfect; the walking tours were very informative. Each one of the guides was very knowledgeable and provided just the right amount of history to keep the attention of everyone in our small group (7); we were all engaged. There were 3 of us who speak fluent Spanish and the tour guides were able to easily switch back and forth between both Spanish and English. For my introduction to Spain, this tour was perfect. Now I know what I want to see next time and will be able to be more selective.
The guides were all top-of-the-line
The guides were all top-of-the-line. I loved their history & it showed. I did not have a favorite, as they were all excellent.
Amazing!
All of the cooking classes which our group selected were amazing!
Loved that the guides took care of all tour details
Loved that the guides took care of all tour details, and we went to the front of the line for entry to tour. The customer support team was very helpful and answered all my questions. Contacted them once or twice during the trip and they were able to resolve issues. The highlight of our trip was personal tour of Pompei, tour inside of Sagrada Familia cathedral in Barcelona.
Everything was wonderful
Everything was wonderful. I was so impressed that all drivers were on time and courteous. It was so nice to see them waiting after a train ride or when we needed a lift to an airport. Hotels were nice and our favorite was Hotel Belair in Sorrento. You can not beat the view or staff! The good at the hotel was so yummy too! The customer support team was so helpful and prompt with their return emails! All of the ladies (Veronica and Lisa) were fabulous and should be recognized for their professionalism and helpful attitudes. I love Venice! It was magical and I loved our hotel in Sorrento.
The trip was well organized from the start
The trip was just great. Well organized from the start. The customer support team was very attentive and helpful. There were too many great experiences to pick just one.
All our guides were excellent! 5 stars!
We enjoyed ourselves very much and felt the small groupings (7 or less) contributed All our guides were excellent! 5 stars! Connections were all well coordinated. Hotels were very good. Especially in Lisbon. The Porto hotel Dom Henrique was a real hike uphill from most of the sights. About customer support team: very good communication and response to all questions. We loved Lisbon in particular. Both day tour and Sinatra tour. Madrid Prado museum was fantastic. Could have spent two days.
Wonderful experience
Wonderful experience. Maybe more breaks in between walking tours. The customer support team was very helpful. Difficult to pick out just one highlight of the trip. Eating and drinking with new friends who we met on the trip. I loved Granada and being in Barcelona on St. Jordi Day!