Tours To Europe by Firebird Reviews
The greatest feeling we experience in our working day is the satisfaction of hearing from our clients after the journey is over. It is very rewarding to know we've achieved more than what the client had hoped for when they picked us to handle their journey. We are happy to have 99.8% customer satisfaction rate. As for the remaining 0.2%, we are constantly working on making them happy as well. If you have traveled with us and wish to leave us a review, you can do so by visiting third-party website of Trust Pilot.
Exploring Portugal with Firebird
Thank you for helping us organize a successful trip for our members. Firebird connected us to professional guides, good restaurants and centrally located hotels. I also appreciate the on-the-ground support and help when we needed to make last-minute adjustments to our schedule. We will definitely consider Firebird Tours while planning future programs.
Loved the trip.
Loved our Paris and Normandy winter trip.
Spain Highlights
We had a great trip and loved our itinerary. The hotel locations were fantastic. Our guide, Angela, in Madrid was very nice but didn’t seem to have a plan after the Royal Palace. Our guides in Toledo and Granada were exceptional! The drivers were all very prompt and we loved our trip to Spain. Thank you for all your work.
Spain was a good start of our trip
Spain was the start of the trip and started off well. Quality dropped once we headed to Paris. Our guide did very well. He used public transportation and had the tickets for the subway. Wry friendly and knowledgeable. The first hotel was nice. Expected the price to have a better view other than a wall and roof. At the second hotel, the room was very tight for two people. The bed was basic.
Excellent service
Everything went smoothly as planned. About our Travel Coordinator: it was excellent service, I mean gold standard service. She got a quote and changed back to me so fast it was effortless to book this spur-of-the-moment trip. Olga is a keeper. This was our second trip. The discount for return customers was appreciated. Fernando was EXCEPTIONAL. He was informative but warm and friendly and we had a wonderful time in his care.
Everything was smooth as silk
Our private tour of Southern Spain exceeded my expectations. Accommodations were excellent, drivers and guides were on-time 100% of the time, and the guides were gracious, informative, and most helpful in accommodating my needs as someone with mobility issues. Our travel coordinator was excellent. She was skilled in listening to what we wanted, thorough in arranging an itinerary that met our wishes.
Excellently organized trip
The excellently organized trip, perfect accommodations, knowledgeable, and nice tour guides! The Travel Coordinator was very helpful. On the last day, we have a tour of the vineyard and delicious lunch in Olive Garden was perfect.
Everything was handled professionally
Firebird took care of all the issues that are involved with vacationing during Covid. Thank you for that. As always Firebird delivered on their tours their drivers and their guides. How do use a coordinator more than normal due to Covid but everything was handled professionally. Thank you very much.
Was a great experience!
Was a great experience! Our first tour guide though wasn’t very helpful and actually gave us misinformation regarding Frances's health pass. We are glad we didn’t listen to him or it could have ruined the rest of our trip. The tour guide in Normandy. He was amazing and was a delight!
It was amazing!
It was a huge help having everything all ready for us at each destination. A driver was always available to meet or pick us up. It was amazing! On-trip support provided by Firebird Tours was always there, quick to respond to emails. Normandy beaches was hands down the best part of the trip. Our tour guide was amazing and knowledgeable. He went above and beyond.
