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Tours To Europe by Firebird Reviews

What real clients say about our service

The greatest feeling we experience in our working day is the satisfaction of hearing from our clients after the journey is over. It is very rewarding to know we've achieved more than what the client had hoped for when they picked us to handle their journey. We are happy to have 99.8% customer satisfaction rate. As for the remaining 0.2%, we are constantly working on making them happy as well. If you have traveled with us and wish to leave us a review, you can do so by visiting third-party website of Trust Pilot.

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Juliana M.
from United States:
United States
5

Exploring Portugal with Firebird

Traveled to Portugal

Thank you for helping us organize a successful trip for our members. Firebird connected us to professional guides, good restaurants and centrally located hotels. I also appreciate the on-the-ground support and help when we needed to make last-minute adjustments to our schedule. We will definitely consider Firebird Tours while planning future programs.

Published, Mar 02, 2021
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Elese S
from United States:
United States
5

Loved the trip.

Traveled to France

Loved our Paris and Normandy winter trip.

Published, Jan 14, 2021
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Sarah H.
from United States:
United States
5

Spain Highlights

Traveled to Spain

We had a great trip and loved our itinerary. The hotel locations were fantastic. Our guide, Angela, in Madrid was very nice but didn’t seem to have a plan after the Royal Palace. Our guides in Toledo and Granada were exceptional! The drivers were all very prompt and we loved our trip to Spain. Thank you for all your work.

Published, Jan 06, 2021
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Michele Andre
from United States:
United States
4

Spain was a good start of our trip

Traveled to Spain, France, Germany

Spain was the start of the trip and started off well. Quality dropped once we headed to Paris. Our guide did very well. He used public transportation and had the tickets for the subway. Wry friendly and knowledgeable. The first hotel was nice. Expected the price to have a better view other than a wall and roof. At the second hotel, the room was very tight for two people. The bed was basic.

Published, Feb 07, 2022
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Barbara Beauchemin Damiani
from United States:
United States
5

Excellent service

Traveled to Portugal

Everything went smoothly as planned. About our Travel Coordinator: it was excellent service, I mean gold standard service. She got a quote and changed back to me so fast it was effortless to book this spur-of-the-moment trip. Olga is a keeper. This was our second trip. The discount for return customers was appreciated. Fernando was EXCEPTIONAL. He was informative but warm and friendly and we had a wonderful time in his care.

Published, Jan 26, 2022
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Tom Debley
from United States:
United States
5

Everything was smooth as silk

Traveled to Spain, Portugal

Our private tour of Southern Spain exceeded my expectations. Accommodations were excellent, drivers and guides were on-time 100% of the time, and the guides were gracious, informative, and most helpful in accommodating my needs as someone with mobility issues. Our travel coordinator was excellent. She was skilled in listening to what we wanted, thorough in arranging an itinerary that met our wishes.

Published, Jan 25, 2022
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Margaret Kacprzak
from United States:
United States
5

Excellently organized trip

Traveled to Portugal

The excellently organized trip, perfect accommodations, knowledgeable, and nice tour guides! The Travel Coordinator was very helpful. On the last day, we have a tour of the vineyard and delicious lunch in Olive Garden was perfect. 

Published, Jan 24, 2022
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Erin Erwin-Mahlios
from United States:
United States
5

Everything was handled professionally

Traveled to Germany

Firebird took care of all the issues that are involved with vacationing during Covid. Thank you for that. As always Firebird delivered on their tours their drivers and their guides. How do use a coordinator more than normal due to Covid but everything was handled professionally. Thank you very much. 

Published, Jan 11, 2022
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Len Frank Lucero
from United States:
United States
5

Was a great experience!

Traveled to France

Was a great experience! Our first tour guide though wasn’t very helpful and actually gave us misinformation regarding Frances's health pass. We are glad we didn’t listen to him or it could have ruined the rest of our trip. The tour guide in Normandy. He was amazing and was a delight! 

Published, Jan 04, 2022
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Len Frank Lucero
from United States:
United States
5

It was amazing!

Traveled to France

It was a huge help having everything all ready for us at each destination. A driver was always available to meet or pick us up. It was amazing! On-trip support provided by Firebird Tours was always there, quick to respond to emails. Normandy beaches was hands down the best part of the trip. Our tour guide was amazing and knowledgeable. He went above and beyond. 

Published, Jan 01, 2022
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